The Sekisui Chemical Group Has Put in Place a CS & Quality Policy Under Its Medium-term Management Plan
Medium-term Plan ImplementationStart of Initiatives Under the CS & Quality Medium-term Plan (FY2017 to FY2019)
Roadmap for CS & Quality Control Initiatives
- SPMC (short for Sekisui Process Management Chart)
The Medium-term Plan (FY2017-2019) ProgressSlight Increase in External Failure Costs Compared with the Final Fiscal Year of the Previous Medium-term Plan
In fiscal 2017, the first year of the medium-term plan, we had two major quality issues*1. External failure costs*2 slightly increased compared with the final year of the previous medium-term plan. To achieve zero major quality issues in the future, we aim to improve Basic Qualities by ensuring thorough adherence to the Development Guidelines and Everyday Management Guidelines throughout the entire Group.
We also aim to continue to decrease external loss costs by rolling out across the entire group a more robust quality assurance system, management of changes and alterations to this system, and quality risk-reduction activities based on the prevention of defects.
*1Major quality issues: Problems related to product and service quality that could cause significant damage to customers, society, or the Sekisui Chemical Group if not thoroughly resolved on an urgent basis.
*2External failure costs: Costs arising from responding to product-related complaints.
Enhance Basic Manufacturing CapabilitiesRebuilding of Quality Audit Mechanisms
In accordance with the “CS & Quality Management Activity Roadmap,” we set out to rebuild our auditing mechanisms in fiscal year 2017. This initiative was done in response to the updates in the 2015 edition of the ISO 9001 standard; because quality confirmation based on daily controls were scheduled to start in fiscal year 2018, each company checked and revised its quality-management systems throughout fiscal year 2017. The major change was the introduction of the Sekisui Chemical Group’s tailor-made “Sekisui Process Management Chart” (SPMC), which is used to conduct process management using charts and whose purpose is to improve internal auditing. Through the utilization of the SPMC, we aim to efficiently perform quality control throughout the entire supply chain, including suppliers and cooperating companies. During fiscal year 2017, initiatives for promoting understanding and widespread use of the SPMC on the manufacturing shop floors at each company.
Data Concerning Major Quality
Number of Major Quality Issues
|Major Quality Issues||These refer to product and service quality issues determined by the Division Company president, based on evaluations and judgments by the quality assurance manager, which could cause significant damage to customers, society, or Sekisui Chemical Group and lead to the loss of society’s trust in the Group if not thoroughly resolved on an urgent basis including:
1) Problems that could have a serious impact on (or cause severe damage to) society, such as product recalls
2) All serious problems involving human safety and those acknowledged by the Division Company to be serious problems involving the safety of property
3) Compliance-related problems concerning the quality of products or services (e.g., those involving compliance with relevant laws and regulations)
4) Problems that could inflict serious financial damage on customers
Data Concerning External Failure Costs
External Failure Costs
Indicator Calculation Method External failure costs Costs for Responding to Complaints about Products