Sekisui Chemical Group Has Put in Place a CS & Quality Policy Under Its Medium-term Management Plan
Medium-term Plan ImplementationInitiatives Under the CS & Quality Medium-term Plan (Fiscal 2017 to Fiscal 2019)
Roadmap for CS & Quality Control Initiatives
Note: SPMC (short for Sekisui Process Management Chart)
Medium-term Plan (Fiscal 2017 to Fiscal 2019) ProgressDecrease in External Failure Costs Compared with Fiscal 2017
In fiscal 2018, the middle year in the medium-term plan, there was one incidence of a major quality issue*1. This was the first incidence of a major new product*2 quality issue within the period of the current medium-term plan. In addition, external failure costs*3 decreased compared with fiscal 2017. To achieve zero major quality issues in the future, we aim to improve Basic Qualities by ensuring thorough adherence to the practice of Development Guidelines and Everyday Management Guidelines throughout the entire Group.
We aim to continue to decrease external loss costs by rolling out across the entire Group a more robust quality assurance system, management of changes and alterations to this system, and quality risk-reduction activities based on the prevention of defects.
*1 Major quality issues: Problems related to product and service quality that could cause significant damage to customers, society, or Sekisui Chemical Group if not thoroughly resolved on an urgent basis.
*2 New product: A challenging product selected by divisional companies through the development of new fields and technologies.
*3 External failure costs: Costs arising from responding to product-related complaints.
Enhance Basic Manufacturing CapabilitiesRebuilding of Quality Audit Mechanisms
In accordance with the “CS & Quality Management Activity Roadmap,” we promoted the rebuilding of our auditing mechanisms in fiscal 2018. This initiative was done in response to the updates in the 2015 edition of the ISO 9001 standard and each company has conducted a continuous review of its quality-management system from fiscal 2017. The major change in the new auditing system was the introduction of Sekisui Chemical Group’s tailor-made “Sekisui Process Management Chart” (SPMC), which is used to conduct process management using charts. By advancing internal audits using the SPMC, we aim to efficiently perform quality control throughout the entire supply chain, including suppliers and cooperating companies. During fiscal 2018, we advanced initiatives to promote the understanding and widespread use of the SPMC on the manufacturing shop floors at each company.
Data Concerning Major Quality Issues
Number of Major Quality Issues
|Major Quality Issues||These refer to product and service quality issues determined by Headquarters or the divisional company presidents, based on evaluations and judgments by the quality assurance manager, which could cause significant damage to customers, society, or Sekisui Chemical Group and lead to the loss of society’s trust in the Group if not thoroughly resolved on an urgent basis including:
1) Problems that could have a serious impact on (or cause severe damage to) society, such as product recalls
2) All serious problems involving human safety and those acknowledged by the Divisional Company to be serious problems involving the safety of property
3) Compliance-related problems concerning the quality of products or services (e.g., those involving compliance with relevant laws and regulations)
4) Problems that could inflict serious financial damage on customers
Data Concerning External Failure Costs
External Failure Costs
Indicator Calculation Method External failure costs Costs arising from responding to product-related complaints