CS & Quality
Pursuing quality always specified by customers, through maximizing the quality of human resources, products, and systems
Since 1999, Sekisui Chemical Group has employed CS management focused on customer satisfaction (CS). In 2004 we began CS & Quality Management focusing on products and services quality innovations in all of our businesses. The aim is to progress and grow together with customers, by constantly delivering value so that they will choose our products and services repeatedly. Based on the motto "We consider customer's feedback as the beginning of our manufacturing," we are improving the "Basic Qualities" and "Attractive Qualities" provided to customers through improving the "Quality of Products and Services," the "Quality of People," and the "Quality of Systems," utilizing a variety of feedback and other information received from customers.
Sekisui Chemical Group is working together to pursue quality that will always be specified by customers.