CSR

Prominence in CS & Quality

Pursuing the Quality Always Specified by Customers, through Maximizing the Quality of Human Resources, Systems, and Products

Our Philosophy

Since 1999, the Sekisui Chemical Group has practiced customer satisfaction (CS) management. In 2004, we coined the phrase CS & Quality on the belief that customer satisfaction and quality are inseparable. We began CS & Quality Management to consistently deliver value to our customers so that they will always choose our products and services. Mindful of the fact that customer feedback is the wellspring of our manufacturing activities, we are actively honing the Quality of Our People, the Quality of Our Systems, and the Quality of Products and Services. In this manner, the Group is working in unison to consistently deliver the quality that is specified by customers.

Prominence in CS & Quality

Prominence in CS & Quality

Sekisui Chemical Group CS & Quality Management Policy